Sub-processors
These are the third-party services Kitewise uses to provide the product, and the data each one receives. Some are only used when a workspace turns on the feature that needs them.
| Provider | What they do for us | What data they get |
|---|---|---|
| Anthropic | AI model | Prompts and the workspace content needed for each request, which may include inbox messages and leads the AI is asked to handle |
| Stripe | Subscription billing, and Stripe Connect for workspaces that take payments on their pages | Billing email, workspace name and purchases; page buyers' name, email, phone and payment details (card data goes to Stripe directly, never to us) |
| Resend | Sends email: sign-in codes, invitations, billing notices and summaries | Recipient email address and the message |
| OpenMeter | Usage metering | Workspace id and usage numbers only; no names or content |
| fal.ai | Image generation | Image prompts, and sometimes reference images |
| Freepik (Magnific) | Image upscaling and editing, when the plugin is used | The image being processed |
| SearchApi | Web search for the AI | Search queries |
| File storage provider (S3-compatible) | Stores files | Uploaded and generated files, such as brand assets, images and documents |
| Hosting provider and database | Runs the service | Everything the service stores |
| Trigger.dev (when used) | Background jobs | Job ids; the job itself reads data from our database |
| Browser push services (Google, Apple, Mozilla) | Push notifications | Encrypted notification content |
Services you connect
These services are used when a workspace connects its own account to them. Each workspace chooses which ones to connect.
| Provider | What they do for us | What data they get |
|---|---|---|
| Meta (Facebook, Instagram, WhatsApp) | Publishing, inbox, ads and WhatsApp | What the workspace publishes or sends; we receive comments, messages and reviews |
| Google (Business Profile, Ads, Drive) | Reviews, ads, publishing and files | What the workspace publishes or sends; we receive reviews and results |
| Slack, Microsoft Teams, Telegram, Apple Messages for Business | Chatting with the assistant and approving from a chat app | Messages the user sends and receives through that app |
| PostProxy | Social publishing, with the workspace's own account | Posts and media to publish |
More detail is in our privacy policy. Questions about how data is handled? Contact us · Security